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Frequently Asked Questions

Q: How long will it take to get out the keratin debris?

A: As keratin debris is exfoliated, the nail will reattach to the nail bed and start to look clear. The process depends on how much keratin debris is under your nails and how large of a debris pocket you have. It can take anywhere from 3 months to 18 months to remove all the keratin debris, depending on how much is there to begin with and your age. The older we are the slower our nails grow. It takes nail growth to see the pocket of keratin debris get smaller.

Q: What if my nails look no different after a month of using NonyX Nail Gel?

A: Be patient and be sure you are applying the drop of gel to the surface and underneath the tips of discolored nails (unless they are thin from taking antidepressants). And be sure to apply the gel twice daily and especially after bathing. Remember, it takes 21 days to make a habit. After that, you won't mind applying the gel.

In 3 to 4 weeks you should be able to scrape out some of the softened keratin debris from under your toenails or fingernails. Do not force the manicure tool or orange stick down into your nail - just scrape it along the underside of the nail tip. (Softened keratin debris looks like cottage cheese on your manicure tool.) At 2 months nail growth is visible to the eye and you should see a smaller pocket or border of keratin debris along the nail edges.

Weekly, use your manicure tool to remove any additional softened keratin debris, being sure to wipe it down with some additional NonyX Nail Gel afterwards to keep it clean.

Q: Once the nail clears up/grows out entirely, will I have to keep using the product? Is the product meant to be used indefinitely/as maintenance?

A: You can try not using NonyX Nail Gel for a month or two and see if your nail stays the same. If so, just store the bottle away in your bathroom.

If you notice a keratin debris pocket building up again, then you'll probably have to use the product daily until that's gone and then use it 3 times weekly (once a day after bathing) for maintenance.

Q: 1) I purchased NonyX Nail Gel and was wondering if you could tell me more in depth information about how NonyX Nail Gel works? For instance, how is the keratin debris exfoliated by NonyX Nail Gel (does it dissolve it or do you have to wait for the nail to grow out )? How long would it take to get rid of it and can keratin debris cover the nail bed?

2) Also, would the bandaid method work faster than the normal one or does it not make a difference?

A: 1) The patented ethanoic acid in NonyX Nail Gel breaks down the keratin debris in your nail by reversing charges on the anchors of the disulfide bonds with the keratin debris. It takes anywhere from 1 to 18 months to clear out all the debris by exfoliation or the debris simply dissolving and washing out over time. At first you could see just a space under your nail plate if the nail was lifted and the keratin debris was originally thick. If the nail was not thick, then the nail appears clear as it grows out because it can now reattach to the nail bed again.

2) The bandaid is faster because the gel works better when wet and the bandaid prevents the gel from drying out. But both methods still work. Also, put gel under the nail tip in both methods.

Q: I've been using the NonyX nail gel a couple of weeks and so far have not seen results. I'm willing to give it more time, but I would probably continue using the gel anyway if it helped hide the ugly toenails. Have you considered adding a colorant to give the same appearance as a natural nail?

A: It is a bit too soon to see results but in another 3 weeks you will notice and difference and should start scraping out the loosened keratin debris from under your nails - see directions on the box.

If you can hang in there for 6 to 12 months (depending on how fast your toenails grow) your nails will look healthy again. You can also always wear nail polish during waking hours if you like, then take it off, apply the gel and cover the toenail with a bandaid to keep the gel from drying during the night. When kept wet, the gel works faster.

Your idea is interesting re coloring the gel and we can look into that, however, there are only a few colorants to pick from that our natural and some may object to the new "nail-colored gel" staining their socks and sheets.

Q: I am one of you customers using the Nonyx Nail Gel. I have been using for about six weeks. I have not seen progress as yet. Should I be seeing something. I am getting a little worried because I really would like to get rid of this problem.

A: You should be able to scrape out some of the softened keratin debris from under your nail with a manicure tool at this point (applied for 6 weeks). Toenails take 12 months to replace themselves, so actual nail growth will only be 1/12th of your nail length – usually not a significant difference. However, the pocket of keratin debris should be smaller now than at the beginning. You might want to take a photo of your nail and then look at your nail in 3 weeks to see of the pocket has decreased. If you don’t see any results after 8 – 10 weeks, please contact us for a refund. Also, you can try the “bandaid method” to speed keratin debris exfoliation: Apply the gel to the nail surface and under the nail tip, cover with a bandaid (avoid gel sitting on adjacent skin) and remove bandaid prior to bathing. Pat nail dry after shower or bath, reapply gel and another bandaid. Repeat. This method keeps the gel moist 24/7 allowing it to work on softening the keratin debris I suggest you try this method for the next 2 weeks to optimize results. Also, don’t clip your nails as the tip houses the gel and also keeps it moist.



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